Storm & hail damage roof repair in Toowoomba.

Emergency make-safe & tarping.

The first priority after hail or a storm is stopping more water getting in. We get out fast, tarp broken areas, clear blocked gutters and valleys, and stop active leaks before they soak your ceilings, insulation and walls. Insurers expect you to mitigate further damage, so a prompt make-safe both protects your home and supports your claim. During a big Downs storm event we work the urgent leak calls first.

The hail belt is real — and recurring.

Toowoomba’s elevation and position put it squarely in the path of severe spring and summer supercells. Golf-ball hail, 90–100km/h gusts and 9cm stones have all been recorded over the Downs in recent years, and the Bureau of Meteorology issues severe-storm warnings here most seasons. Hail cracks and bruises tiles, dents and work-hardens metal sheets, and wind lifts ridge capping and flashings. We know what to look for because we see it every storm season.

How a roof insurance claim works.

Sudden storm and hail damage is covered by virtually every policy (gradual wear is not). The process runs like this:

• Make the roof safe — we tarp and stop leaks; you take photos of roof and interior damage.
• Read your PDS — know your excess and what’s covered before the assessor visits.
• Lodge the claim with your insurer and note the claim number.
• Independent scope — we provide a detailed scope of works and photo report; a second expert opinion alongside the insurer’s assessor helps ensure nothing is missed.
• Assessment — the insurer’s assessor inspects; we’re happy to meet them on site.
• Approved repair — you pay the excess, the insurer covers the approved works, and we carry out the permanent repair.

We deal with your assessor.

You don’t have to be the go-between. We document the damage properly, provide the scope your insurer needs, and meet the assessor on the roof if that helps. Assessors are looking for obvious hail, wind and tree damage, but bruised metal and hairline-cracked tiles are easy to miss from a ladder — our report makes sure the full extent is on record so you’re not left short.

Permanent repair — done to code.

Once the claim is approved we carry out the lasting repair: replacing cracked tiles and dented sheets, re-bedding and flexible-repointing lifted capping, renewing flashings and valleys, and re-fixing to AS 1170.2 wind ratings so the roof is ready for the next storm. Metal work is to AS 1562.1. If hail has finished the roof off, we’ll quote a full reroof through the claim rather than patching damage that won’t hold.

Why we don’t cut corners.

The wrong move after a storm is a cheap cosmetic patch that hides hail bruising rather than fixing it — because that damage keeps leaking and the next claim gets harder to argue. We document honestly, repair to standard, and re-fix for wind so the roof is genuinely sound again. You also keep a QBCC-licensed contractor’s paperwork for your records, not a cash-job receipt that means nothing to an insurer. See our roof repairs page for the repair detail.